{"id":601,"date":"2015-09-03T13:17:41","date_gmt":"2015-09-03T11:17:41","guid":{"rendered":"http:\/\/www.mrsenat.be\/?p=601"},"modified":"2015-09-03T13:17:41","modified_gmt":"2015-09-03T11:17:41","slug":"les-missions-du-service-de-mediation-de-la-sncb","status":"publish","type":"post","link":"https:\/\/www.mrsenat.be\/cahiers-du-senat\/les-missions-du-service-de-mediation-de-la-sncb\/","title":{"rendered":"Les missions du Service de m\u00e9diation de la SNCB"},"content":{"rendered":"<p><strong>Les collaborateurs du Service de m\u00e9diation de la SNCB ne peuvent exercer toutes les missions qui leur incombent. C&rsquo;est ce qui ressort de la question \u00e9crite envoy\u00e9e par la Pr\u00e9sidente du S\u00e9nat Christine Defraigne \u00e0 la ministre de la Mobilit\u00e9 Jacqueline Galant.<\/strong><!--more--><br \/>\nLa SNCB est, a priori, une comp\u00e9tence f\u00e9d\u00e9rale. Mais, dans sa question \u00e9crite adress\u00e9e \u00e0 la ministre Jacqueline Galant en charge de la Mobilit\u00e9 (et de la Soci\u00e9t\u00e9 nationale des chemins de fer belges), Christine Defraigne rappelle combien certains \u00e9l\u00e9ments relatifs \u00e0 l&rsquo;entreprise publique ont \u00ab\u00a0un impact imm\u00e9diat sur la qualit\u00e9 de vie et la mobilit\u00e9 des citoyens des diverses entit\u00e9s f\u00e9d\u00e9r\u00e9es du pays\u00a0\u00bb.<br \/>\nLa Pr\u00e9sidente du S\u00e9nat pointe en fait le Service de m\u00e9diation destin\u00e9 aux voyageurs ferroviaires, qui vient de sortir son rapport annuel. \u00ab\u00a0Il appara\u00eet que les collaborateurs du Service ne peuvent exercer toutes les missions qui leur incombent, note Christine Defraigne dans son intervention. En effet, selon le rapport, la SNCB n&rsquo;admet pas l&rsquo;intervention du Service en ce qui concerne les demandes des voyageurs au sujet d&rsquo;un constat d&rsquo;irr\u00e9gularit\u00e9 re\u00e7u \u00e0 bord du train. Le Service souligne que cette situation va \u00e0 l&rsquo;encontre de ce qui se fait \u00e0 De Lijn, la Stib ou encore les TEC.\u00a0\u00bb<br \/>\nLa Pr\u00e9sidente du S\u00e9nat compl\u00e8te son propos en rappelant que, toujours selon le rapport, \u00ab\u00a0l&rsquo;accord de gouvernement et la l\u00e9gislation europ\u00e9enne insistent pourtant sur le r\u00e8glement extrajudiciaire des conflits\u00a0\u00bb.<br \/>\nEt la S\u00e9natrice li\u00e9geoise de demander \u00ab\u00a0s&rsquo;il existe une r\u00e9flexion afin de r\u00e9soudre cette situation\u00a0\u00bb et \u00ab\u00a0comment pourrait-on am\u00e9liorer l&rsquo;intervention du Service\u00a0\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Les collaborateurs du Service de m\u00e9diation de la SNCB ne peuvent exercer toutes les missions qui leur incombent. C&rsquo;est ce [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":533,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[100],"tags":[94,128,131,201],"class_list":["post-601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-christine-defraigne","tag-question-ecrite","tag-sncb","tag-galant","tag-mediation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les missions du Service de m\u00e9diation de la SNCB - Cahiers du S\u00e9nat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mrsenat.be\/cahiers-du-senat\/les-missions-du-service-de-mediation-de-la-sncb\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les missions du Service de m\u00e9diation de la SNCB - Cahiers du S\u00e9nat\" \/>\n<meta property=\"og:description\" content=\"Les collaborateurs du Service de m\u00e9diation de la SNCB ne peuvent exercer toutes les missions qui leur incombent. 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