{"id":704,"date":"2015-11-18T16:33:51","date_gmt":"2015-11-18T15:33:51","guid":{"rendered":"http:\/\/www.mrsenat.be\/?p=704"},"modified":"2015-11-18T16:33:51","modified_gmt":"2015-11-18T15:33:51","slug":"rendre-plus-accessibles-les-numeros-du-spf","status":"publish","type":"post","link":"https:\/\/www.mrsenat.be\/cahiers-du-senat\/rendre-plus-accessibles-les-numeros-du-spf\/","title":{"rendered":"Rendre plus accessibles les num\u00e9ros du SPF"},"content":{"rendered":"<p><strong>Etre germanophone et chercher des renseignements utiles n&rsquo;est pas toujours une sin\u00e9cure en Belgique. Nouvelle illustration en la mati\u00e8re dans la question \u00e9crite adress\u00e9e par le S\u00e9nateur Alexander Miesen au ministre des Finances.<\/strong><!--more--><br \/>\nLe 26 octobre, Alexander Miesen, l&rsquo;unique S\u00e9nateur germanophone du pays, a envoy\u00e9 une question \u00e9crite \u00e0 Johan Van Overtveldt, le ministre f\u00e9d\u00e9ral des Finances, \u00e9galement charg\u00e9 de la Lutte contre la fraude fiscale.<br \/>\nVoici le texte officiel dans son int\u00e9gralit\u00e9\u00a0:<br \/>\n\u00ab\u00a0Il est tr\u00e8s difficile de trouver les coordonn\u00e9es du Service public f\u00e9d\u00e9ral (SPF) Finances. Elles ne figurent pas dans les annuaires t\u00e9l\u00e9phoniques et une recherche sur les sites web officiels est h\u00e9las tr\u00e8s malais\u00e9e.<br \/>\nComme le portail f\u00e9d\u00e9ral n&rsquo;offre que peu d&rsquo;informations en allemand, le citoyen germanophone est renvoy\u00e9 pour sa recherche vers une page r\u00e9dig\u00e9e dans une autre langue. Cette page est disponible en fran\u00e7ais, en n\u00e9erlandais et en anglais mais est consult\u00e9e en fran\u00e7ais par la plupart des germanophones.<br \/>\nS&rsquo;il effectue une recherche sur Google via \u00ab\u00a0F\u00d6D Finanzen &gt; Dienststellen\u00a0\u00bb, le citoyen arrive sur la page en fran\u00e7ais o\u00f9 il doit suivre le chemin \u00ab\u00a0Recherche sur base d&rsquo;un th\u00e8me &#8211; Imp\u00f4t personnes physiques &#8211; Contr\u00f4le imp\u00f4t personnes physiques &#8211; Filtre commune (par ex. : Ind\u00e9pendant)\u00a0\u00bb pour parvenir aux donn\u00e9es relatives aux services germanophones du SPF Finances.<br \/>\nCette proc\u00e9dure est beaucoup trop compliqu\u00e9e et il ne faut en outre pas oublier que tous les citoyens ne disposent pas d&rsquo;une connexion Internet. Il arrive m\u00eame parfois qu&rsquo;en d\u00e9sespoir de cause, des citoyens contactent des collaborateurs du SPF \u00e0 leur num\u00e9ro de t\u00e9l\u00e9phone priv\u00e9 parce qu&rsquo;ils ne trouvent pas les num\u00e9ros des services (enregistrement, cadastre, etc.).<br \/>\nDe nombreux citoyens ignorent que le contact center dispose et communique les coordonn\u00e9es des diff\u00e9rents services. Le num\u00e9ro de t\u00e9l\u00e9phone de ce centre (02\/572.57.57) figure certes sur tous les avertissements-extraits de r\u00f4le et chaque citoyen peut obtenir aupr\u00e8s de ce centre le num\u00e9ro de t\u00e9l\u00e9phone de chacun des services mais cette possibilit\u00e9 est jusqu&rsquo;\u00e0 pr\u00e9sent tr\u00e8s peu exploit\u00e9e.<br \/>\nLa recherche des donn\u00e9es des services n&rsquo;est possible que sur Internet, ce qui constitue un premier probl\u00e8me. En outre, pour les citoyens germanophones, elle ne peut se d\u00e9rouler que dans une langue \u00e9trang\u00e8re, ce qui pose un probl\u00e8me suppl\u00e9mentaire.<br \/>\nQue comptez-vous faire pour que le citoyen puisse trouver plus facilement les coordonn\u00e9es du SPF Finances? Ne serait-il pas opportun de faire au moins figurer le num\u00e9ro de t\u00e9l\u00e9phone du contact center dans les annuaires t\u00e9l\u00e9phoniques ?\u00a0\u00bb<br \/>\nLa r\u00e9ponse est attendue au plus tard le 26 novembre.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etre germanophone et chercher des renseignements utiles n&rsquo;est pas toujours une sin\u00e9cure en Belgique. Nouvelle illustration en la mati\u00e8re dans [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":419,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[94,215,244,245],"class_list":["post-704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-alexander-miesen","tag-question-ecrite","tag-van-overtveldt","tag-langue-allemande","tag-spf"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rendre plus accessibles les num\u00e9ros du SPF - Cahiers du S\u00e9nat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mrsenat.be\/cahiers-du-senat\/rendre-plus-accessibles-les-numeros-du-spf\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rendre plus accessibles les num\u00e9ros du SPF - Cahiers du S\u00e9nat\" \/>\n<meta property=\"og:description\" content=\"Etre germanophone et chercher des renseignements utiles n&rsquo;est pas toujours une sin\u00e9cure en Belgique. 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